When must the Casket Price List (CPL) be provided?

The correct answer is that the Casket Price List (CPL) must be provided before discussing containers. This requirement aligns with the Federal Trade Commission's Funeral Rule, which mandates that funeral providers disclose certain pricing information to consumers. Specifically, the CPL must be made available prior to any conversation about the casket options, enabling families to make informed decisions regarding their purchase and ensuring transparency about costs associated with casket choices. This approach not only protects consumer rights but also fosters trust between the funeral provider and the family, as they are equipped with clear pricing information from the outset.

Providing the CPL at this stage is crucial for allowing families to understand their options and associated costs, rather than introducing them at a later time when they might feel pressured or overwhelmed in the decision-making process.